fa9994 Terms and Conditions

1. General Provisions and Scope of Agreement

These terms and conditions ("Terms") form a legally binding agreement between the fa9994 platform ("Platform", "Site", "we") and its users ("you", "member"). By registering on fa9994 or using the platform you agree to all of these terms.

fa9994 is an online gaming and betting platform that provides entertainment casino games, slots, cricket betting, virtual sports and various other gaming options for Bangladeshi users. Please read these terms in full before using the platform.

These terms and conditions are effective under Bangladesh Standard Time (BST, UTC+6). If you do not agree with any part of these terms, please refrain from using the platform.

2. Eligibility Requirements and Account Registration

2.1 Age Restriction

You must be at least 21 years old to participate on the fa9994 platform. This platform is only for those aged 21 and above. Registration by minors is strictly prohibited and if it is proven that any member opened an account using false information, the account will be immediately cancelled and all deposited funds will be forfeited.

2.2 Account Registration Terms

• Each individual may open only one account. Opening multiple accounts is strictly prohibited.
• Providing accurate and truthful information at the time of registration is mandatory — name, date of birth, mobile number and payment details.
• Keeping your account login details (username and password) confidential is your responsibility.
• Accounts may not be transferred or sold to any other person.
• Accounts may not be opened in the name of a corporate entity or business organisation.

2.3 Geographic Restrictions

fa9994 operates primarily for Bangladeshi users. Access to this platform may be prohibited in certain regions or countries. It is your responsibility to comply with the local laws and regulations of your own country or location.

3. Account Verification (KYC)

To ensure a safe and transparent environment, fa9994 reserves the right to verify the identity of any member when required. This process is known as Know Your Customer or KYC.

3.1 Documents Required for Verification

• A clear copy of a National Identity Card (NID) or passport.
• Proof of ownership of a mobile banking account (bKash, Nagad or Rocket).
• A recent photograph or other relevant documents if required.

3.2 Failure to Verify

If any member does not cooperate with verification or submits false documents, fa9994 reserves the right to immediately suspend that member's account and hold any pending withdrawals. Processing of large withdrawal requests may be delayed until verification is complete.

4. Deposits, Withdrawals and Payment Methods

4.1 Deposit Terms

The minimum deposit amount on fa9994 is ৳200 (per method). Currently accepted payment methods are: bKash, Nagad and Rocket.

• Deposited funds are generally credited to the account instantly.
• There are no additional fees for processing deposits.
• Your mobile banking account must be registered in the same name as your fa9994 account.
• Deposits through third parties are not accepted.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. fa9994 generally processes withdrawal requests within 1 hour.

• Withdrawals can only be made to the payment account from which the most recent deposit was made.
• The required wagering requirement must be met before withdrawing a bonus balance.
• Withdrawals may be delayed if KYC verification has not been completed.
• If any irregularity or fraud is suspected, fa9994 reserves the right to hold withdrawals and conduct an investigation.

4.3 Currency

All transactions on fa9994 are conducted in Bangladeshi Taka (BDT / ৳). Transactions in other currencies are not accepted.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to ৳8,000. For example, depositing ৳1,000 will earn a ৳1,200 bonus giving a total balance of ৳2,200.

5.2 Wagering Requirement

To withdraw any bonus, a 25x wagering requirement must be met. That means if you receive a ৳1,200 bonus, you must place a total of ৳30,000 in bets before withdrawing.

5.3 General Bonus Terms

• Each bonus has its own validity period. If the wagering requirement is not met within the specified time the bonus will be cancelled.
• Multiple bonuses may not be used at the same time — see the terms of the specific promotion.
• Abuse of bonuses (bonus hunting, account sharing etc.) is a punishable offence.
• fa9994 reserves the right to change, suspend or cancel any bonus offer at any time.
• Promotional offers are for personal entertainment use only — use for the purpose of gaining professional advantage is prohibited.

6. Gaming Rules

6.1 Fair Play Policy

fa9994 operates under a fair play policy. All our games are supplied by third-party game providers and use Random Number Generator (RNG) technology. The outcome of every game is entirely random and not predetermined.

6.2 Betting Rules

• Each game or betting section has its own minimum and maximum bet limits, which are shown in the game interface.
• A bet once confirmed cannot be changed or cancelled.
• If a bet or game result is affected by a technical error, fa9994 reserves the right to void that round and refund the bet amount.
• If the internet connection is lost, the result of the ongoing game will be determined according to the data saved on the server.

6.3 Special Cricket Betting Rules

Special rules applicable to cricket betting — BPL, IPL, T20 World Cup, ICC tournaments — will be displayed in the game section. If a match is cancelled or suspended, bet settlement rules will follow the guidelines of the specific game provider.

7. Prohibited Activities

The following activities are strictly prohibited on the fa9994 platform. Violating these restrictions may result in immediate account cancellation and balance forfeiture:

• Money laundering or transacting through illegal funds.
• Playing games using bots, automated software or artificial intelligence.
• Opening multiple accounts or using another person's account.
• Attempting to manipulate game outcomes, collusion or cheating.
• Match fixing or betting using insider information.
• Attempting unauthorised access to the platform's systems or security.
• Harassing, threatening or behaving offensively towards other members.
• Systematically applying the same strategy for the purpose of bonus abuse.

8. Account Suspension and Cancellation

8.1 fa9994's Rights

fa9994 reserves the right to temporarily suspend or permanently cancel any account without prior notice in the following circumstances:

• Evidence or suspicion of a violation of any clause of these terms.
• Signs of fraud, deception or illegal activity.
• An order from a court, investigating agency or regulatory authority.
• Bonus abuse or participation in prohibited activities.

8.2 Member's Rights

You may request to close your account at any time. Please withdraw all valid balances before closing your account. After account cancellation, all data will be retained in accordance with our privacy policy.

9. Limitation of Liability

fa9994 provides entertainment gaming services. fa9994 is not liable for the following:

• Losses caused by technical problems, internet outages or third-party server downtime.
• A user's gaming losses or financial losses.
• Unauthorised account access where the member has not followed security guidelines themselves.
• Errors or changes in third-party game provider software.
• Service disruption due to external causes (natural disasters, political situations etc.).

fa9994's total liability shall in no case exceed the amount deposited by the relevant member in the transaction concerned.

10. Dispute Resolution Process

10.1 How to Submit a Complaint

If you have an objection regarding any game result, transaction or account matter, please first contact our customer support team via 24/7 live chat. The deadline for submitting a complaint is within 30 days of the relevant incident.

10.2 Steps for Resolution

• Step 1: Submit your complaint to customer support via live chat.
• Step 2: If unresolved, send a detailed written complaint to [email protected].
• Step 3: Our senior team will review the complaint and communicate a decision within seven working days.

fa9994's decision will be considered final. With the consent of both parties, the assistance of a neutral mediator may also be sought.

11. Privacy and Data Protection

fa9994 is committed to protecting your personal information. We use SSL encryption and other modern security technologies. To learn more about how your information is collected, stored and used, please read our Privacy Policy.

Your information will never be sold to third parties. However, information may be provided to the relevant authorities when required by legal obligation or for the purposes of an investigation.

12. Responsible Gaming Policy

fa9994 gives the highest priority to responsible gaming. Gaming is for entertainment — not as a means of earning a living.

• If you feel that gaming is having a negative impact on your life, seek help immediately.
• Contact us to set self-imposed limits (deposit limits, time limits) on your account.
• Contact our customer support to use the Self-Exclusion feature to temporarily or permanently restrict yourself from the platform.

Visit our Responsible Gaming page for more details. This platform is for users aged 21 and above only.

13. Policy on Changes to Terms and Conditions

fa9994 reserves the right to partially or fully modify these terms and conditions at any time. The updated terms and conditions will be published on the platform after any change, and the date of the latest update will be noted at the top.

In the case of significant changes, an effort will be made to notify members via email or platform notification. However, if you continue using the platform after any change, you will automatically be considered to have agreed to the revised terms. It is therefore recommended that you visit this page regularly.

14. Contact & Customer Support

If you have any questions or need clarification regarding these terms and conditions, please contact us:

• Live Chat: Support is available in Bengali 24/7.
• Email: [email protected]

Our customer support team is always ready to answer any of your questions in Bengali. You can also visit our FAQ page for more information.