fa9994 Privacy Policy
Your personal information is completely safe with us. Here is a detailed description of how fa9994 collects, uses, and protects your information.
This privacy policy is designed for users of the fa9994 platform. fa9994 (referred to hereafter as "we", "us", or "the platform") is a trusted online casino and betting platform in Bangladesh. We place the highest importance on our members' privacy and are committed to ensuring the security of their information.
By using our website or services, you consent to the terms of this privacy policy. We ask that you read this policy carefully and contact our support team with any questions.
1 What Information We Collect
For registration and service delivery on fa9994, we may collect the following types of information:
Identity Information
- Full name and date of birth
- National ID or passport number (for age verification)
- Email address and mobile number
- Username and password (stored in encrypted form)
- Residential address
Financial Information
- bKash, Nagad, or Rocket account details
- Transaction history — deposits and withdrawals
- Information required to verify the source of funds
- Responsible gambling limits set by the user
Usage Information
- Gaming history — bets placed, wins and losses
- Time spent on the platform and session details
- Preferred games and categories
- Bonus and promotion usage
Technical Information
- IP address and device type
- Browser and operating system information
- Cookie and similar tracking data
- Login time and location data
2 Purpose of Using Your Information
fa9994 uses collected information only for specific and lawful purposes. We never sell your information to third parties.
Service Operation and Improvement
We use your information to manage your account, process transactions, and ensure the platform functions properly. Information is also analysed to improve service quality and introduce new features.
Security and Fraud Prevention
We may review your information to ensure account security, detect fraudulent activity, and prevent money laundering. This is an important security measure carried out in the interest of all members.
Age and Identity Verification
fa9994 is for users aged 21 and above only. We use your information to verify your age and identity at registration or whenever required. This is an integral part of our responsible gaming policy.
Communication and Promotions
With your consent, we may send promotional offers, bonus updates, and important notifications. You can stop receiving such communications at any time by informing our support team.
Responsible Gaming Support
By reviewing your gaming behaviour, we provide responsible gaming tools. If we notice any concerning behaviour, we may offer support.
3 Methods of Data Protection
fa9994 applies industry-standard technical and organisational measures to protect your information. Our technical infrastructure is secure and reliable.
SSL Encryption
All data transmissions on our platform are secured with SSL/TLS encryption. This ensures that your information cannot be read by third parties during transmission.
Secure Data Storage
Your data is stored in encrypted databases with strict access controls applied. Only authorised personnel may access information for necessary reasons.
Password Protection
Your password is never stored in plain text — it is always stored using a strong hashing algorithm. Our staff cannot view your password either.
Two-Factor Authentication
We offer Two-Factor Authentication to enhance account security. We strongly recommend keeping it enabled.
Regular Security Audits
Our systems undergo regular security testing. Any vulnerabilities identified are addressed immediately.
Staff Training
All our staff receive regular training on data protection. Strict internal policies are enforced to ensure confidentiality.
4 Cookies and Tracking Technologies
We use cookies on the fa9994 website to improve your experience and ensure the platform functions properly. Cookies are small data files stored in your browser.
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, perform security checks, and remember language preferences. Disabling these cookies will prevent the platform from working properly.
Analytics Cookies
We use analytics cookies to improve our services. They help us understand how users are using the platform and where improvements are needed. This information is analysed in aggregate and is not linked to any individual.
Preference Cookies
These cookies are used to remember your preferences and settings, such as display settings and gaming preferences. They make your platform experience more personalised.
Managing Cookies
You can control or delete cookies through your browser settings. Please note that disabling essential cookies may prevent some platform features from working properly.
5 Sharing Information with Third Parties
fa9994 never sells your personal information. Information may be shared in the following limited circumstances:
Payment Processors
To process deposits and withdrawals, we work with payment processors such as bKash, Nagad, and Rocket. Only the minimum information necessary to complete a transaction is shared with them. These organisations have their own privacy policies.
Legal Obligations
In the case of a court order, a lawful request from a law enforcement agency, or other legal obligations, we may be required to provide necessary information. In such cases, we will only supply the minimum information required.
Technology Service Providers
Limited information may be shared with certain technology service providers who assist in operating our platform. These organisations work under strict confidentiality agreements and may not use your information for any commercial purpose.
Game Software Providers
Minimum information necessary for gameplay may be shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi. This is to ensure fair gameplay and technical functionality.
6 Your Data Rights
As a fa9994 member, you have the following rights over your own personal information. Contact our support team to exercise these rights.
Right to Access
You have the right to receive a copy of the information we hold about you. We will respond within 30 days of receiving your request.
Right to Rectification
If any of your information is incorrect or incomplete, you have the right to request a correction. Ensuring accurate information is provided is also your responsibility.
Right to Erasure
In certain circumstances, you may request the deletion of your personal information. However, some information must be retained for a specified period due to legal obligations.
Right to Restrict Processing
You have the right to request that the processing of your information be restricted. This generally applies when there is a dispute over the accuracy of the information.
Right to Data Portability
You may request a machine-readable copy of your personal information, which can be transferred to another service if needed.
Right to Object
You have the right to object to the processing of your information for certain purposes, particularly in the case of marketing communications.
7 Data Retention Period
Active Accounts
We retain your information for as long as your account is active. This information is needed for account management, service improvement, and meeting legal requirements.
After Account Closure
Even after an account is closed, some information may be retained for a specified period in accordance with legal obligations. Financial transaction records, age verification information, and anti-money laundering data fall under this category.
Data Destruction
Once the defined retention period has ended, we securely destroy your personal information or render it completely anonymous. This process is carried out following industry best practices.
8 Protection of Minors
Age Restriction
fa9994 is for users aged 21 and above only. We do not knowingly collect or process personal information from anyone under the age of 21. If we become aware that a minor has registered, we will immediately close that account and delete the associated information.
If you believe that a minor has registered on our platform, please notify our support team immediately. Parental vigilance and awareness on this matter are essential.
9 Changes to the Privacy Policy
Policy Updates
This privacy policy may be updated from time to time as fa9994 improves its services. For any significant changes, we will notify you by email or through a notification on the platform.
The "Last Updated" date shown at the end of the policy always indicates the date of the most recent change. Continued use of the platform after any changes means you have accepted the updated policy.
10 Contact Us
If you have any questions, concerns, or requests regarding the privacy policy, please contact us. Our support team is always ready to help you.
fa9994 Support Team
To learn more, please also visit our Terms & Conditions and Responsible Gaming pages.