Safe and responsible entertainment — 21+ only

fa9994 Responsible Gaming — Your protection is our commitment

Enjoy entertainment safely. Use deposit limits, self-exclusion and dedicated support features at fa9994 to keep your gaming in your own hands.

What is responsible gaming?

Responsible gaming means enjoying gambling as a form of entertainment — never treating it as a source of income or a solution to financial problems. fa9994 believes every player should know their own limits and never allow entertainment to become a habit they cannot control.

Core principles of responsible gaming

Only spend money that you can afford to lose without it affecting your daily life. Set your budget before you play and stick to that limit.

When should you be cautious?

When gaming starts to affect your family, your work or your peace of mind, it is time to seek help. Our support team is always ready.

Age restriction — 21+ only

21+

Age verification is mandatory

To register and play at fa9994, a player must be 21 years of age or older. In keeping with the applicable rules in Bangladesh, we strictly prohibit minors from creating accounts or taking part in any form of betting activity. During identity verification we may check a national ID card or passport. Any account found to belong to a minor will be closed immediately and any deposited funds will be returned.

If you believe someone you know who is a minor is using this platform, please notify our support team without delay.

Our protection tools

fa9994 provides several practical tools to keep your entertainment safe. Using them, you can set your own gaming limits yourself.

Set a deposit limit

Decide in advance the maximum amount you will deposit per day, per week or per month. Once a limit is set it takes effect immediately. A set waiting period applies if you wish to increase the limit.

Session time limits and reminders

Decide how long you will play in each session. When the time you set has passed, our system will alert you. This feature is very effective at preventing you from spending more time than intended.

Self-exclusion

If you feel you need a break, choose self-exclusion. You can suspend your account temporarily or permanently for anywhere from 7 days up to 6 months or longer. No marketing messages will be sent to you during this period.

Play history and reports

When you log in to your account you can view your full betting history, a summary of wins and losses, and a detailed breakdown of total spending. This helps you monitor your expenses.

Bet limit control

Set a maximum amount for a single bet in advance. This reduces the risk of a large loss in one session and allows you to play more mindfully.

Mental health support

Gambling addiction is a mental health issue. Through our 24/7 live chat support you can receive professional advice and guidance at any time. Your identity will be kept completely confidential.

Warning signs of problem gambling

If any of the following signs apply to you, please seriously consider seeking help.

  • You are placing more bets to try to win back money you have lost
  • Gambling is causing strain in your relationships with family or friends
  • You repeatedly spend more than your set budget
  • You feel restless or irritable when you are unable to play
  • You are borrowing money or selling assets to fund gambling
  • You are hiding your gambling from family or friends
  • You are unable to concentrate on work or studies
  • You want to stop but find you cannot
Remember: If you recognise these signs, do not try to deal with them alone. Contact us via fa9994 live chat support or email — we are always ready to help.

How to set your limits

Using the protection tools at fa9994 is very straightforward. Follow the steps below.

1

Log in to your account

Log in to your fa9994 account and go to the "Account Settings" section. Look for the "Responsible Gaming" menu there.

2

Choose the tool you need

Deposit limit, session time limit, bet limit or self-exclusion — choose one or more tools based on what you need.

3

Set the amount or duration

Enter the limit or time period that suits you. Remember, reducing a deposit limit takes effect immediately, while increasing one takes a little time.

4

Confirm

Confirm your selection. A confirmation message will be sent. If you need assistance at any time, start a live chat with us.

5

Review regularly

Once a month, review your play history and the limits you have set. Adjust them as needed or ask our support team for advice.

fa9994's commitment

Our commitment to responsible gambling is proven not just in words but in action.

  • No services are provided to minors (under 21) — age verification is strictly enforced.
  • No promotional messages or bonus offers are sent to players who are on self-exclusion.
  • Our staff are trained in responsible gambling and are able to identify problems.
  • SSL encryption and fair play are ensured on our platform, so your information and transactions are completely secure.
  • 24/7 live chat support in Bengali is available if you need help — without any judgement.
  • An account is permanently closed at a player's request and any remaining balance is returned.
  • Withdrawals via bKash, Nagad and Rocket are completed within 1 hour — to reduce financial stress.

Support and contact

If you have any questions or concerns about responsible gaming, get in touch with us. We speak Bengali and we are here for you.

Live chat support

24/7 live chat support is available in Bengali. Start a chat right now for help with self-exclusion, deposit limits or anything else you need.

Email Support

Write to our support email to discuss anything confidential. We will reply as quickly as possible.

[email protected]

Frequently asked questions

When you activate self-exclusion, your account will be suspended for a set period. During this time you will not be able to log in, place bets or make deposits. Once the period ends, your account will not reopen automatically — you will need to submit a request to reactivate it yourself. A permanent exclusion option is also available.

Yes, reducing a deposit limit takes effect immediately. However, increasing a limit requires a set waiting period, so that a decision made in the heat of the moment cannot be changed right away. This measure is in place for your own protection.

No, absolutely not. Creating an account and taking part in any form of betting at fa9994 is strictly for those aged 21 and above. No account is activated until age verification is complete. Any account found to belong to a minor will be closed immediately.

Yes, your account balance remains completely safe during self-exclusion. Once the period ends you may withdraw it if you wish. Our support team can also assist with withdrawals while the exclusion is still active if needed.

Start by speaking with them calmly, and approach the situation with empathy rather than treating it as a flaw or a failing. If needed, contact our support team — we can offer guidance to family members as well. You can also reach out to us for help activating self-exclusion on the affected person's account.

Yes, when you log in to your fa9994 account you can view your full betting history, a breakdown of every deposit and withdrawal, and a summary of wins and losses. This information helps you monitor your spending and make informed decisions.

Enjoy entertainment safely

Play responsibly at fa9994. Cricket betting, slots or live casino — everything is in your control.

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